For a long time, the Military planners have used the term Critical Event to describe something that is of vital importance it requires Incident Management Software (IMS) to process and clear, commonly and incorrectly referred to as PSIM. The term IMS or C4i remains popular today and has, over time, changed to mean anything that is an alert or change from normality. Initsys uses the term to define a change of state in a similar way, it could be a series of events that combine to make something critical or a group of pointers that indicate all is not well. In most cases a critical event is as simple as a fire alarm activation or an indicator that an intruder has accessed an area that he or she should not be in, but, it could be as complicated as detecting the mass movement of people in city centre, running from some, as yet, unknown situation. It could also be a series of unrelated warnings that individually would be ignored, for example, a heating system reporting a rise in temperature, a fire alarm reporting a fault and an intruder alarm indicating a tamper.... a real World event that would have been catastrophic had it not been for Merlin.
Merlin IMS profiles and procedures combine in a powerful way to ensure that the minutest detail is not overlooked when processing an event...... was that access control violation seen earlier and noted by the software tied to the intrusion event we have just seen?
Likewise, a critical event could be downgraded; the threat level lowered- if the software detects that the information is following a familiar pattern, processed multiple times in the past as a false positive.
Starting life as simple automation software for commercial control rooms, Merlin has now evolved, it handles events quickly but can also be extended to all forms of a state change. Likewise, it can be used to filter sensors that perform poorly from masking a real activity.
As examples, MerlinAi has the ability to....
- Locate events in real time in geographic locations, handling multiple calls for the same event as one. Keeping response resource properly engaged and free.
- Filter sensors that are triggered by weather or other factors from those that do not, avoiding the operator blindness caused by too many false triggers.
- Identify data that could be linked and providing that to the operations personnel, raising the threat of an incident as it happens automatically.
- Track people and property both outside and inside property.
- Manage facility management problems and ensure proper follow-up.