Merlin is an AI-driven incident management system, integrating CCTV, machine learning, and risk analysis.

Merlin - AI-Driven Incident Management & Facility Protection

Merlin is a next-generation incident management system designed to detect, process, and manage a wide range of security and facility-related incidents, including fire, flooding, intrusion, power failures, HVAC malfunctions, gas leaks, and access control breaches. By integrating advanced AI, machine learning, and real-time analytics, Merlin ensures rapid response and effective decision-making.

Seamless Integration with Advanced Technologies

Merlin works with Spectrum, a powerful CCTV integration platform that provides real-time visual verification, and HALO, an AI-driven object detection system that alerts users when specific objects appear in an image. This combination enhances facility-wide surveillance, ensuring that incidents are visually confirmed before action is taken.

AI-Powered Risk Assessment and False Alarm Reduction

Central to Merlin’s intelligence is NMRE, an advanced statistical AI model that assesses incident authenticity. By analyzing data patterns, keyholder schedules, weather conditions, and historical incident logs, NMRE determines the likelihood of a real threat. For example, if a fire alarm is activated during scheduled maintenance, NMRE may recognize this as a false alarm, notifying maintenance staff instead of emergency responders.

Proactive Facility Management & Risk-Based Inspections

Beyond security, Merlin enhances preventative maintenance and risk-based inspections. It integrates with risk assessments to provide automated checks on critical assets, ensuring compliance and safety. Merlin can monitor:

• Fire extinguishers – ensuring they are in place and properly maintained.
• Tank levels – tracking water, fuel, or chemical reserves to prevent shortages.
• HVAC performance – detecting inefficiencies and potential system failures.
• Air quality and gas detection – identifying leaks before they become hazardous.

Smarter, Faster, More Reliable Incident Response

Merlin revolutionizes incident and facility management by minimizing false alarms, automating workflows, and ensuring rapid, accurate responses. Whether handling security threats, facility malfunctions, or preventative maintenance, Merlin provides organizations with a smarter, more efficient way to protect people, assets, and infrastructure.